Configuring & Troubleshooting with PayPal Express Checkout
PayPal is no longer accepting new Digital Goods integrations. If you already have Digital Goods for Express Checkout enabled on your PayPal account then you can continue to use this gateway integration in MemberPress without issues.
If you do not have Digital Goods for Express Checkout enabled on your PayPal account, you may not be able to use this integration. We recommend calling PayPal's support (855-477-5673) and asking for Digital Goods for Express Checkout to be enabled.
If you are unable to get Digital Goods for Express Checkout enabled, then the only other alternative currently is our PayPal Standard integration. We are working to find other alternatives for handling recurring payments in Express Checkout and will update this notice if/when we have another solution available.
What this video covers:
To get started, navigate to the options menu in MemberPress and select payments.
- Click the plus button and select the gateway "PayPal Express Checkout"
- Label it whatever you want. This is the name that your users will see when they go to select how to pay.
- Log in to your PayPal account to obtain the necessary information: API Username, API Password, and Signature.
- Go into your Profile and select "Selling Tools".
- Select "update" on the API Access option.
- Select Option 2: View API Signature.
- Copy and paste the credentials into your MemberPress Settings.
- Copy the Paypal IPN URL from MemberPress.
- Go back to PayPal - Profile - Selling Tools, just like before.
- Select update on the Instant Payment Notifications option.
- Select Choose IPN Settings
- Paste the URL into the Notification URL box
- Check the "Receive IPN Messages(Enabled)" option.
- Hit Save
- Go back to MemberPress and hit Update Options to save your changes.
To use the Sandbox mode with this gateway, you will need to have a developer account setup at developer.paypal.com. Once you're done testing in sandbox mode, be sure to update your API credentials and IPN URL to reflect the live account.
MemberPress requires PayPal Digital Goods through Express Checkout. (*See note at top of this page) Due to changes at Paypal, you'll need to contact Paypal support in order for them to enable Digital Goods through Express Checkout if it isn't already enabled on your account. If Digital Goods is not available in your country, you're not able to get PayPal to enable it for your account or your PayPal account is newer than 2009, you might want to consider using our PayPal Standard integration instead.
Important Note about Pausing/Resuming with PayPal: When using PayPal as a gateway, we recommend that you disable the ability to Pause/Resume subscriptions. This can be disabled in your MemberPress > Options > Account tab > Permissions section > checking the option entitled "Allow Members to Pause & Resume their own subscriptions". This is because the PayPal gateway currently only resumes subscriptions on the subscriptions renewal date, NOT the day they click resume. For example: if the subscription is monthly, and the user purchased on the 1st, pauses on the 15th of the month, and later resumes on the 2nd, then their subscription wouldn't renew until the 1st of the next month. The result will be longer if the billing term is longer, like in the case of a yearly subscription. For this reason, we highly encourage our users to disable the ability to pause and resume recurring subscriptions.
Note about Pausing/Resuming Subscriptions with PayPal. PayPal does not send out an IPN when a Subscription is resumed. Because of this, we strongly recommend that you do not resume a subscription from within PayPal itself -- rather always resume your Subscriptions from within the MemberPress admin interface. If a member resumes a Subscription within their own PayPal account, MemberPress will NOT be notified and the Subscription will still show as "paused" in your dashboard - so be aware that there may be instances when you would need to manually change a Subscription's status back to "enabled" in these rare cases.
How to Test with PayPal
To test with PayPal, you are required to set up a Sandbox Account. For detailed instructions on how to do this, please visit this page.
How to Process a Refund
Capabilities of the Express Checkout Gateway
- Process One-Time Payments
- Process Recurring Payments
- Process Refunds
- Cancel Recurring Payments
- Pause Recurring Payments
- Resume Recurring Payments
- Process Free/Paid Trial Periods