Known plugin and theme conflicts and incompatibilities

MemberPress works great with most of the plugins and themes (though we may not integrate with all of them)! 

Below, however, is a list of known plugin and theme conflicts. Please review this list for the plugin or theme you are wondering about.

MemberPress login form shows up in the header and/or footer of a page. The issue is present in the Astra Free theme version 1.6.0 and newer as well as with the Astra Pro Addon:

• SOLUTION - Disable the Transparent Header on that individual page. For more info, please see https://wpastra.com/docs/astra-transparent-header/.

Course card image does not display on the "My Courses" or "All Courses" page:

• SOLUTION - Go to Avada > Options > Performance and set "Lazy Loading" to "None".

Pages with the Registration Form Shortcode don't work:

• SOLUTION - Add the following code snippet either in a child theme functions.php, or with a plugin like WPCode and the snippet set to "Run Everywhere" (please check this article for details: How to add custom code snippets in WPCode). Replace the [PageId] with the page that has the shortcode on it, and [MembershipId] with the id of the memberships the registration form is for. (This is the same id you put in the shortcode)

function mepr_custom_product_pages($return, $post) {  if($post->ID == [PageId]) {    return new MeprProduct([MembershipId]);  }}add_filter('mepr-is-product-page', 'mepr_custom_product_pages', 10, 2);	

Theme overrides translation to a foreign language provided by MemberPress. For instance, the registration form is back in English:

• SOLUTION - Use the Loco Translate plugin to translate those strings directly in the theme.

Setting the "Restrict site access to only logged-in members" overrides the MemberPress "Redirect unauthorized visitors to a specific URL" functionality: 

• SOLUTION - Leave the "Restrict site access to only logged-in members" if you want to use the redirect on unauthorized access. 

Using the BuddyBoss theme with the MemberPress Gifting Add-On causes fatal errors: 

• SOLUTION - Use Single Page Checkout, which can be activated under MemberPress > Settings > Accounts.

The corporate account's "Manage sub-accounts" link does not work:

• SOLUTION - Install and activate the BuddyPress Integration Add-On from the MemberPress->Add-Ons page on your site's WordPress Admin. (The BuddyPress Integration Add-On requires MemberPress Plus or Pro).

When the theme is active, it will add the "Expires on" column in the MemberPress > Members section, which will occasionally have mangled data:

• SOLUTION - Comment out line 252 of the theme's functions.php file. You'll have to fix the mangled expiration dates manually.

When the theme is active, the Stripe Credit Card form fails to load. This is caused by a custom jQuery script in the theme that runs and attempts to fix iframe z-index values for older IE browsers:

• SOLUTION - Comment out the iframe code in the /observer/js/observer-scripts.js file, or contact the theme author for a proper fix. Stripe's Credit Card form (Stripe Elements) is an embedded form that uses iframes, which is why the script interferes.

When used with the ReadyLaunch Pro template, the bottom of the pages show elements that shouldn't be there.

• SOLUTION - Add this CSS to the Dashboard > Appearance > Customize > Additional CSS:

.mepr-pro-template #main-menu {
	display: none;
}
.mepr-pro-template .lightbox-content {
	display: none;
}

Stripe payments do not complete, and the message "An error occurred, please DO NOT submit the form again as you may be double charged. Please contact us for further assistance instead" pops up upon the registration form submission:

• SOLUTION - Update the theme to version 1.8 or newer.

Stripe payments fail when the tagDiv Composer plugin is activated. Other themes that come with tagDiv Composer bundled may run into the same issue:

• SOLUTION - Please add this code snippet using  WPCode (please check this article for details: How to add custom code snippets in WPCode) or a similar plugin or to the functions.php file of the theme or child theme if you have it installed: https://gist.github.com/DumahX/3c77ad96fdccfdd61eb86fa4d8ce062a.

If you use custom templates (post templates) created with their tool/plugin "tagdiv Composer" and their "Cloud templates" with custom settings, you'll run into an issue with the MemberPress plugin generating a protected page with excerpt only without a title of a post and styles:

• SOLUTION - Please update the theme to version 11.3 or newer.

When a theme developed by ThimPress is active, the registration process will not send users to the payment page but will redirect the user away from the registration process, usually to your home page:

• SOLUTION - Add this custom code to a plugin like My Custom Functions or your theme's functions.php file:

function disable_user_register_mepr() {  remove_action('user_register', 'thim_register_extra_fields', 1000);}add_filter('mepr-validate-signup', 'disable_user_register_mepr');

The login, account, and membership registration pages are blank:

• SOLUTION - Manually place the shortcodes on the login, account, and membership registration pages.

Themes like Kallyas, which use Zion Page Builder to build their membership pages, need to make sure the [mepr-membership-registration-form] shortcode is in BOTH the page builder and the regular page content.

When editing a Lesson or Quiz in MemberPress Courses, the classic editor is displayed instead of the MemberPress Lesson or Quiz editor:

• SOLUTION - Navigate to Dashboard > Enfold > Theme Options > Select Your Editor and select Use Block Editor.

When editing a Lesson or Quiz in MemberPress Courses, the classic editor is displayed instead of the MemberPress Lesson or Quiz editor:

• SOLUTION - Disable the "Enable Classic Editor" option in the Dashboard > Divi > Theme Options > Builder > Advanced tab.

  

When you go to view a course using the link under the course title ("View"), although you see the pages, you can't advance through the course:

• SOLUTION - Disable the "Defer jQuery and jQuery Migrate" option in the Dashboard > Divi > Theme Options > General > Performance tab.

When the Enable Fancy Select/Checkbox/Radio Styling option found in this theme's Dashboard > Theme Options > Form Styling is enabled, the geolocation required to auto-populate and fill the default country and state address fields fails. 

• SOLUTION - Disable that setting.

The user is getting a link expired error when trying to use the theme with MemberPress Courses:

• SOLUTION - The Salient team is aware of the issue but, as far as we are aware, they aren't currently working on fixing this. For the time being, the only option is to go with a different theme.

When activated, the Register button doesn't work:

• SOLUTION - None available at this time other than switching theme.

It's not possible to integrate MemberPress with full functionality in the VideoRev theme. The theme author wasn't able to make it work:

• SOLUTION - None available at this time other than switching theme.

When the 404 Redirection plugin is activated, the tabs on the Account page do not work:

• SOLUTION - Disable the force current permalinks option.

Members cannot log in after registering and logging out if the MemberPress Math CAPTCHA add-on is enabled:

• SOLUTION - Disable Enable CAPTCHA On Login Page option in the Brute Force > Login CAPTCHA tab of the All In One WP Security & Firewall plugin.

The WordPress admin bar (toolbar) shows up at the top for all visitors even though it is disabled in the Dashboard > MemberPress > Settings > Account tab:

• SOLUTION - Go to BuddyPress > Options and uncheck Show the Toolbar for logged out users option.

The header does not appear on the registration page:

• SOLUTION - Go to Dashboard > MemberPress > Settings > Page and change the Membership Pages Slug to something other than "register".

The WordPress admin bar (toolbar) shows up at the top for all members and visitors even though it is disabled in the Dashboard > MemberPress > Settings > Account tab:

• SOLUTION - Go to Dashboard > BuddyBoss > Settings and uncheck Show the Toolbar for logged-in members (non-admins) and Show the Toolbar for logged out users options.

When enabled, MemberPress's Settings page takes a very long time to load and also looks visually broken:

• SOLUTION - Unfortunately, the only workaround is to use a different plugin. Presto Player works well with Bunny.net video hosting and with MemberPress. 

Change WP Admin Login

When enabled, an attempt to pay using Stripe Elements fails with an error message, and Stripe Checkout fails to pass transaction details to MemberPress.

• SOLUTION - Unfortunately, the only workaround is to try a different plugin for this purpose. The way the plugin handles logged-in/out users prevents its usage with MemberPress.

When editing a Lesson or Quiz in MP Courses, the classic editor is displayed instead of the MemberPress Lesson or Quiz editor:

• SOLUTION - Add the following code to your themes function.php file (if you are using a theme) or use the WPCode plugin and set the snippet to "Run Everywhere" (please check this article for details: How to add custom code snippets in WPCode). 

add_filter( 'classic_editor_enabled_editors_for_post_type', function ( $editors, $post_type ) {  if ( $post_type == 'mpcs-course' || $post_type == 'mpcs-lesson' || $post_type = 'mpcs-quiz' ) {    $editors['classic_editor'] = false;  }
  return $editors;}, 10, 2 );

When activated, PayPal Standard will not work:

• SOLUTION - Don't use the Email Protector for protecting email addresses.

When using the Custom phone field, it generates a JS issue while checking out because the Events Manager plugin uses the same phone JS library:

• SOLUTION - Enable the "Limit JS file loading" setting in Events Manager and contact Events Manager plugin support to get more information about what IDs to put in the "General JS" field.

The checkout page shows the "Country is unknown. Try using a 2-character alphanumeric country code instead, such as US, EG or GB. A full list of country codes is available at https://en.wikipedia.org/wiki/ISO_3166-1_alpha-2#Officially_assigned_code_element" error:

• SOLUTION - Apply the code snippet provided by Gravity form using  WPCode (please check this article for details: How to add custom code snippets in WPCode) or a similar plugin, or insert it into your theme's functions.php file.

PayPal Standard return after payment shows a blank page:

• SOLUTION - Disable the "Filter Long URL Strings" in iTheme's System Tweaks settings page.

The login page shows an "Error: Invalid username, email address or incorrect password." error:

• SOLUTION - Make sure that the default "Email Address and Username (default)" option is selected at Dashboard > Security > Settings > WordPress Tweaks > Login with Email Address or Username.

A customer gets this message when trying to pay through Stripe: "An error occurred, please DO NOT submit the form again as you might be double charged. Please contact us for further assistance instead.". The cause of this error is the Enforce Strong Passwords option in iThemes Security while a customer is using a "weak" password. There are several ways to handle this, you can pick the one you like best:

• SOLUTION (Pro plugin) - You can disable that option, or adjust the role that the strong password will be applied to if you have the Pro version of the plugin. Alternatively, you can enable and require a strong Password in Dashboard > MemberPress > Settings > Account tab.

• SOLUTION (Free plugin) - If you have the free version of the plugin, you need to completely remove the password security module from the iThemes Security plugin, by adding this line to your website's wp-config.php file: define('ITSEC_DISABLE_PASSWORD_REQUIREMENTS', true);

When activated, when the search includes MemberPress Courses, the search results are not properly displayed:  

• SOLUTION - Navigate to Dashboard > Ivory Search > Settings, click on the "Settings" and scroll down to the "Advanced" tab. Here, enable the "Do not use Default Search Form to control WordPress default search functionality" option.

The login page shows a math CAPTCHA that can never be solved:

• SOLUTION - Disable the "Block Suspicious login activity" setting in Jetpack's security section.

After logging in through the MemberPress login page, a user gets redirected to the WordPress login page.

• SOLUTION - you need to disable the WordPress.com login in Jetpack. To do this, navigate to Dashboard > Jetpack > Settings, scroll down to the Security section, and disable the "Allow users to log into this site using WordPress.com accounts" option.

Also, if this doesn't help, you'll need to disable the Brute force protection too:

Images and videos are not visible in MemberPress Courses.

• SOLUTION - the issue comes from the lazy loading of images. You need to disable it by navigating to Dashboard > Jetpack > Settings, scrolling down to the Performance and Speed section, and toggling off the "Enable Lazy loading for images" option.

Embedded videos cover the text underneath them when added to MemberPress courses:

• SOLUTION - the "Compose using shortcodes to embed media from popular sites" option should be disabled. You can find this option by navigating to Dashboard > Jetpack > Settings > Writing and scrolling down to the Composing section.

When the Gutenberg "YouTube" block is used in a Course, and the “Resize for smaller devices” option is enabled, the video will not be displayed on the front end of the Course.

• SOLUTION - you should disable the "Compose using shortcodes to embed media from popular sites" option, You can find this option by navigating to Dashboard > Jetpack > Settings > Writing and scrolling down to the Composing section.

Some files downloaded using the MemberPress Downloads add-on are empty:

• SOLUTION - navigate Dashboard > Jetpack > Boost, scroll down to the "Defer Non-Essential JavaScript" option, and toggle it off.

  

LearnDash Courses not being added when a membership is purchased:

• SOLUTION - This could be related to your issues with Cron on your hosting. To solve this, please add the following code snippet using WPCode (please check this article for details: How to add custom code snippets in WPCode) or a similar plugin, or add it to the functions.php file of your active child theme (if you have it installed on your site):

add_filter( 'learndash_memberpress_min_courses_count_for_silent_course_enrollment', function( $count ) {  return 999; // Big number so it won't use background course enrollment});

Registration and checkout don't work, especially with Stripe. You may receive several email messages from MemberPress saying that there was an error during checkout. Also, if you test, you will notice that the first time you click the sign-up button, it doesn't work, but if you click it again, it works fine:

• SOLUTION - You will need to disable the user auto-login feature during the registration process.  Please add this code snippet using WPCode (please check this article for details: How to add custom code snippets in WPCode) or a similar plugin or to the functions.php file of the child theme if you have it installed and activated:

function mepr_disable_auto_login($auto_login, $membership_id, $mepr_user) {  return false; } add_filter('mepr-auto-login', 'mepr_disable_auto_login', 10, 3);

The course card image is not visible on the "My Courses" or "All Courses" pages:

• SOLUTION - Navigate to Dashboard > Settings > Perfmatters > Options > Lazy Loading tab and uncheck the "Images" option.

Membership subscribers are not able to log in and get the "Your Account has to be confirmed by an administrator before you can log in" error:

• SOLUTION - Navigate to Dashboard > Profile Builder > Settings and set the "Admin Approval Activated" option to No.

Causes various problems with MemberPress functionality, due to object caching:

• SOLUTION - Disable object caching.

When installed and active, search results don't show any protected posts.

• SOLUTION - Add the following code snippet using the WPCode or a similar plugin, or to the child theme's functions.php file if you have a child theme active on your site, add it:

add_action('init', function () {  remove_filter('relevanssi_post_ok', 'relevanssi_memberpress_compatibility');}, 20);

Videos inserted into MP Courses and lessons with the S3 Media Vault shortcode display a blank screen playing them.

• SOLUTION - Apply the following code snippet using  WPCode (please check this article for details: How to add custom code snippets in WPCode) or a similar plugin, or insert it into your child theme's functions.php file:

add_filter( 'mpcs_classroom_style_handles', function( $allowed_handles ) {  $allowed_handles[] = 'vjscss';  $allowed_handles[] = 'ccpsacss';    return $allowed_handles;});

This plugin causes MemberPress' Login page to redirect to the homepage, thus making it impossible to set it up or test the login process during development:

• SOLUTION - Put the ID of MemberPress' Login page to the Exclude URLs in SeedProd's Advanced Settings page like this.

Though the explanation says that you could use a URL, it does not work for MemberPress.

Searching through the WordPress Search Widget will result in having you redirected to the page set up as the unauthorized redirect page in MemberPress:

• SOLUTION - Search will start functioning normally once SeedProd "Coming Soon" mode is disabled; that is when you set your website live.

Embedded videos do not appear in Courses:

• SOLUTION - Disable 'Lazy Load Media' in Speed Optimizer at Dashboard > Speed Optimizer > Media > Media Optimization.

Embedded videos show in preview page mode but not on the actual:

• SOLUTION - Disable 'Lazy Load on "course" pages in the settings and/or on frames.

Stripe recurring subscriptions may fail because transaction data never reaches MemberPress due to the Stop Spammers plugin interfering with Webhook functionality. It is to be expected that the same interference would happen with PayPal and Authorize.net, though we don't have confirmation of that at the moment.

• SOLUTION - Go to Protection Options and set it to: "Only Use the Plugin for Standard WordPress Forms", which is the first checkbox.

Causes Stripe payments to fail. Hooks into wp_head with an anonymous function, and the event listeners added in through that hook will break promises in JavaScript. This will break certain parts of MemberPress that rely on promises, such as Stripe:

• SOLUTION - Please add this code snippet using WPCode (please check this article for details: How to add custom code snippets in WPCode) or a similar plugin or to the functions.php file of the theme or child theme if you have it installed: https://gist.github.com/DumahX/3c77ad96fdccfdd61eb86fa4d8ce062a

Alters the logout URL breaking the MemberPress logout functionality:

• SOLUTION - Use MemberPress' built-in login/logout capabilities.

When using ReadyLaunch(tm) on the Account page, the "Subscription" option in the navigation will have a blank label:

• SOLUTION - Do one of the following:

  - Use MemberPress OrderBumps instead;

  - Turn off ReadyLaunch(tm) for the Account Page;

  - Contact the Upsell team to ask for the fix.

The Custom Phone Number Field is not working on the Account or Registration field:

• SOLUTION - Use this code snippet either in a child theme functions.php file or using a plugin like WPCode (please check this article for details: How to add custom code snippets in WPCode). 

When used with Elementor and the MemberPress Elementor Content Protection add-on, WP Fusion causes MemberPress rule settings in Elementor to be ignored. This is because the WP Fusion code runs after the MemberPress Code:

• SOLUTION - Use WPCode (please check this article for details: How to add custom code snippets in WPCode) to add the following code and set it to "Run Everywhere": 

add_filter( 'elementor/frontend/section/should_render', 'mepr_cust_should_render', 10, 999 );   function mepr_cust_should_render($should_render, $element) {   $mp_elementor = new \MpElementor();   return $mp_elementor->should_render($should_render, $element); } 

When enabled, Cron Jobs, especially the MemberPress Cron Jobs, do not run properly:

• SOLUTION - Please upgrade to plugin version 4.11.5 or newer.

Images and videos do not appear in MemberPress Courses.

• SOLUTION - Disable the "Enable for images" and "Enable for iframes and videos" settings at Dashboard > Settings > WP Rocket > Media section.

Redirects the IPN URL to have a trailing slash so PayPal payments will not update correctly:

• SOLUTION: Disable WP Rocket | Enforce Trailing Slash or edit the plugin to exclude the IPN URL from the rules in the htaccess file, to avoid redirection.

When used together with LearnDash, it prevents saving any changes in the LearnDash tab of a MemberPress membership:

• SOLUTION - The issue could be caused by JavaScript/jQuery minification/combination. If no solution can be found by tweaking JavaScript settings, disable the plugin.

JavaScript conflict prevents selecting auto-complete items in the MemberPress Rules:

• SOLUTION - None available. You can disable either of these plugins while you set up your MemberPress Rules, then re-enable it afterward.

Though MemberPress works well with Elementor in general, using [mepr-membership-registration-form id="123"] shortcode in Elementor popups results in the registration form not working correctly:

• SOLUTION - None known at this time. As an alternative, use the Popup Maker plugin.

When trying to delete a member at Dashboard > MemberPress > Members section, you'll get the message "The link you've followed has expired", and the member will not get deleted:

• SOLUTION - here, the only solution at the moment is to temporarily disable the plugin. Thus, you would disable the "Post and Page Builder from BoldGrid" plugin, delete a member, and then enable the plugin again after the member has been deleted.

When activated, editing a MemberPress Rule will wipe out the content that should be protected:

• SOLUTION - None known at this time aside from disabling the Power BI Embedded for WordPress plugin before editing a Rule.

Breaks the MemberPress signup process when a coupon is applied:

• SOLUTION - None known at this time aside from disabling the PushEngage Web Push Notifications plugin.

MemberPress Courses curriculum is not displaying correctly after creating lessons:

• SOLUTION - Currently, there are no known solutions other than disabling the plugin(s).

When enabled, it adds CSS to all pages of the wp-admin. This CSS inadvertently hides the access rows of the MemberPress Rules:

• SOLUTION - Deactivate the WP Links Page plugin while you adjust your Rules. You can re-activate it afterward.

When active, this plugin will break Stripe Elements payments. Your customers will see the "An error occurred, please DO NOT submit the form again as you may be double charged" message:

• SOLUTION - None available at the moment, other than disabling the plugin. You can try Stripe Checkout instead, but if it still doesn't work, you can contact the Complianz support.

When active, this plugin will disrupt our Constant Contact add-on communication with the Constant Contact website, so it will fail to work:

• SOLUTION - None available at the moment, other than disabling the plugin.

When enabled, login fails with the "ERROR: Error: Invalid email" message, though credentials are valid:

• SOLUTION - None known at this time. You need to disable the plugin.

When a user clicks on the "Forget password" link, the user will be redirected to the homepage rather than being allowed to "request password reset":

• SOLUTION - None known at this time aside from deactivating the Defender Pro Plugin.

The Force SSL Everywhere plugin overrides the user's login process and redirects them to wp-login.php. This causes the MemberPress registration process to fail, and no transaction is created for the member:

• SOLUTION - None known at this time. Contacting your host for help configuring your domain for 100% HTTPS is a much more efficient method.

When activated a Sign-Up button on the registration form is not working and the form cannot be submitted:

• SOLUTION - None known at this time. You need to disable the plugin.

When activated, password resets do not work. Usually, the member will see a blank page or an error when trying to reset their password:

• SOLUTION - None known at this time aside from disabling the Invisible ReCAPTCHA plugin.

MemberPress Courses lessons don't show on the front:

• SOLUTION - None known at this time aside from disabling the plugin.

Breaks the MemberPress signup process when using on-site payments like Stripe or Authorize.net:

• SOLUTION - None known at this time. We recommend using a different page printing plugin.

Buttons to add a new Membership or a new Group do not appear:

• SOLUTION - Aside from deactivating Role Scoper, there is no known solution at this time.

The plugin causes the Options page tabs not to work correctly.

• SOLUTION - None known at this time aside from disabling the Root Relative URLs plugin.

MemberPress Courses curriculum is not displaying correctly after creating lessons:

• SOLUTION - Currently, there are no known solutions other than disabling the plugin(s).

When the plugin is active, the WordPress Dashboard fails to load properly:

• SOLUTION - None known at this time aside from disabling the White Label CMS plugin.

When active, Stripe webhook communication frequently fails (but not all the time) with a "500 Internal Server Error" message:

• SOLUTION - None known at this time aside from disabling the WooCommerce Sync for QuickBooks Online – by MyWorks Software plugin.

When active, a password reset link generated from MemberPress's Login page causes a Fatal Error when clicked:

• SOLUTION - None known at this time aside from disabling the WooCommerce Sync for QuickBooks Online – by MyWorks Software plugin.

Prevents users from logging in on the MemberPress login page. The page continues to refresh with no login:

• SOLUTION - Disable the WP Limit Login Attempts plugin.

Users are being created before the form is successfully submitted:

• SOLUTION - Disable the WP 2FA – Two-factor authentication for WordPress.

When enabled, it interferes with the Stripe checkout if a coupon is used, so the transaction never completes:

• SOLUTION - None known at this time aside from deactivating the WP Multisite SSO plugin.

Incorrectly will throw the "Permissions" error message (as if the user doesn't have permission to purchase the membership) during registration. This only occurred with iOS/iPad OS users:

• SOLUTION - None known at this time aside from deactivating the WP Remote Users Sync plugin.

Incorrectly uses WordPress's plugin update transients. Breaks MemberPress' update mechanism and shows errors on your site:

• SOLUTION - None known at this time aside from deactivating WP Stagecoach.

When this plugin is activated, you cannot upload files with our MP Downloads add-on:

• SOLUTION -  None known at this time aside from deactivating the Yith WooCommerce Gift Cards plugin.